I am using the Open Messaging API to integrate into a chat solution.
Currently, when messages reach Genesys they are classified as 'Messages' and treated the same as an SMS. Is it possible for those incoming messages to be classified as 'Chats' instead?
Hello,
Open Messaging conversations have a mediaType = "message".
It is not possible to change the mediaType into "chat".
Note that from an Architect Inbound Message flow, you can determine the type of these messages using the Message.Message.type Architect built-in variable. Message.Message.type will be equal to "open" in case of Open Messaging conversations.
Regards,
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