Open Messaging: Typing Indicators Webhook, Any Update?

[ugur.bayramoglu]

Hi,

We have got Open Messaging integration and need to show typing indicators of both agent and customer sides.
There is a topic that says to be planned for the next year in 2021, its link is below,

Open Messaging: Typing Indicators Webhook

I am currently trying to integrate into Genesys using the Open Messaging API and I can't seem to figure out how to use webhooks to display typing indicators (i.e., the user on my interface knowing when the agent is typing as well as the agent using Genesys and knowing when the user is typing on their interface).

What is the latest update about this topic, how can we achieve that?

Regards,

[Jerome.Saint-Marc]

Hello,

The Typing indicators for Open Messaging is in development. You can follow this idea: Genesys Cloud Ideas Portal

Regards,

[Eos_Rios]

Elaborating on Jerome, within the Idea site you can access the Roadmap tab, which has a rough estimated timeline of anything that's reached a certain stage;

[ugur.bayramoglu]

Thanks for your replies.
Okay I am looking forward to the deployment declaration.
Just to clarify, does this development includes both of an API Post (webhook) for displaying typing indicator to the agent coming from the customer, also a notification from websocket which indicates the agent typing event?

Regards

[Jerome.Saint-Marc]

The idea mentions:

• from customer to agent
• from agent to customer

I personally don't have more details at this stage.

Regards,