Open 'showInteractionDetails' in different tab or iframe

[frijkhoff]

In our Premium App we use the 'purecloudClientApi.conversations.showInteractionDetails' method to show interaction details for a conversationID to a user.
When invoking this method, it always loads in the 'default' Genesys Cloud UI in almost full-screen mode. That way, a user has no option to return to previous screen, other then the Back button of browser, which is annoying.

Is it possible to direct this to a separate iFrame or tab? I didn't find any reference for like a target or options to display it somewhere else. I understand it needs to run in the parent of the Genesys Cloud window.

[Jerome.Saint-Marc]

Hello,

No, the showInteractionDetails method from the Client App SDK does not allow to display in a specific iFrame or tab.

Regards,

[frijkhoff]

Are there other options to get a similar view in iframe or tab?

[Jerome.Saint-Marc]

No, there is not (apart from developing your own version of this view by code).

Regards,