OrgID-authentication-failed

[nicolas.urgin]

Hello,
I have red this topic https://developer.mypurecloud.com/forum/t/guest-authentication-failed/3243 and It seems we experience the same issue but with our Organization ID.

When I try to run the chat with this ID it's not working.

Can you provide us some help please.

[tim.smith]

Can you provide some detail about what's happening? "it's not working" isn't sufficient to troubleshoot.

[nicolas.urgin]

Hello Tim.Smith

This is what happened when it's work properly when "orgId": 8968,

But when I used the orgId: ef26df-1e50-4c-b0-018dec7f26
Any chat windows appear

[tim.smith]

Anything in the javascript console? Can you start a chat successfully with the Dev Tools Chat Tester?

Your config is probably incorrect somewhere.

[anon28066628]

"But when I used the orgId: ef26 df-1e50-4 c-b 0-0 18dec7f26"

The GUID-format orgId isn't used with chat if I recall correctly. What you need is the thirdPartyOrgId, which is usually a simple 4- or 5-digit numeral.

The chat test tool lists the org id for the org you're logged into (actually the thirdPartyOrgId):
https://developer.mypurecloud.com/developer-tools/#/webchat

[nicolas.urgin]

Hello Smith_Rj,

OK i didn't know that you need a thirdPartyOrgId.

How the customer can get a thirdPartyOrgId number.

I tried to reach https://developer.mypurecloud.com/developer-tools/#/webchat but I tried connect but I can't.
Thanks for your help

[tim.smith]

See the documentation here: https://developer.mypurecloud.com/api/webchat/