Outbound calls - Change caller id and caller name by using rule management

1

We want to manipulate the Caller name / Caller number through an outbound Pre-Call rule in a Campaign. The Caller ID and E.164 format Caller number are defined on the contact list against each contact.

I can change the caller name, but caller numbers appear the same as those I configured on the campaign configuration.

Any help fixing this issue would be highly appreciated.

2

Hello,

The developer Forum is focused on API usage and customizations. For inquiries about the base product's behavior, posting on the Genesys Cloud Community Forum or opening a case with Genesys Cloud Care is more appropriate.

Regards,

3

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