Outbound Campaign Limits

Platform API JavaScript SDK
1

Hello,

I am trying to verify the limits on number of active running voice campaigns. I know there is a limit referenced on the resouce center, but I do not see it on the limits page. here: https://developer.genesys.cloud/organization/organization/limits

The reason I wanted to see it on this page, because I wanted to know if it was a value that could be increased or not. Does anyone know?

Also - does anyone know how many dnc lists we can configure for a Voice Campaign?

2

Hi,

I am assuming the documentation you are referring to in the resource center is this.

The limits page on our developer center is a work in progress as not all the limits in the platform have been documented.

I am going to reach out to product manager for this group and see if I can get some more details to your question.

Thanks,
John Carnell
Manager, Developer Engagement

3

Hi,

Here is the response I got back from the product manager of the team:

Can # of active campaigns be raised? Yes, with a support ticket
Is there a limit to the number of DNC lists associated with a single campaign? No.

How many DNC lists do you want with a single campaign?

Thanks,
John Carnell
Manager, Developer Engagement

4

Thanks, John!

Nope, I was just curious. It seems like there are some pretty strict boundaries around everything else for Dialer, so I was just wondering.

On a side note, I recently noticed on the limits page that there are 15 concurrent data actions per organization (which is configurable, which is good).. Couple of questions..

  • Is this a fairly new limit? I've never seen this before.
  • How would this affect a dialer campaign pre-call rule that is configured to execute a data action? Say I'm a dialer shop and I have 30 agents on-queue and I start my campaign, which has 1000 records. If I am using a progressive campaign, the campaign will pick up 1 record per agent.

How will this concurrent limit affect the dialer's ability to execute that pre-call rule data action for all 30 records? My understanding for the processing of a dialer contact list was that the dialer will grab all 30 records, processed them concurrently, then started feeding them out to the Edge device, if all of them have passed the pre-call rules.

Could anyone shed some light on this processing and relationship between a pre-call rule and the data action limit?

5

Hi John,

Just following up on this. Would you be able to help with the dialer use case that I detail in the post above? I want to make sure I am solutioning properly with the limits in mind.

Thanks,
Peter

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