Dears,
I am facing difficult time while I add new contact to "Always Running" campaign.
When I add new contact manually, the "Always Running" campaign would be updated, and call the new contact.
However, when I add new contact via JS API, the contact is successfully added, but the "Always Running" campaign would not be updated with this new one!
Thank you and best regards,
Ali
Ali,
Hello thank you for taking the time to post your question. Adding a contact through the api to an always running campaign should cause the campaign to dial it. By chance on your api call are you setting the query param "doNotQueue" to true? It defaults to false but if you set it to true then any new contacts added will not be dialed until a campaign recycle.
Thanks!
Caitlin
Dear Caitlin,
Thank you very much.
My issue is resolved now based on your suggestion by looking at "doNotQueue".
Best Regards,
Ali
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