Does anyone have any detailed documentation on metric values returned by the "v2.outbound.campaigns.{id}.stats", and the details on how they are derived? When we receive the event body for the topic, we receive an array of metrics, but we can't find any detailed description on all of the metrics and how they are calculated. Some are self explanatory, but others have calculations behind them that do not seem to be documented anywhere. Any guidance would be appreciated.
nEffectiveIdleAgents
oContactRate
oScheduledCallsValueCount
nAdjustedCallsPerAgent
oIdleAgents
nOfferedCount
nOutboundAttempted
tAbandon
nOutboundAbandoned
oPenetrationRateNumerator
oPenetrationRateDenominator
oPenetrationRateRatio
oScheduledCallsValueCount
tAnswered
tNotResponding
nConsult
tAcw
nTransferred
nBlindTransferred
tTalkComplete
tAcd
tTalk
tConnected
nConnected
tHandle
nOverSla
tFlow
tFlowExit
nError
oAdjustedCallsPerAgent
tIvr
tFlowDisconnect
nOutboundAbandoned
nOutboundConnected
nFlow
tShortAbandoned
oAdjustedCallsPerAgent
tIvr
tFlowDisconnect
tAlert
nOutboundAbandoned
nOutboundConnected
nFlow
tShortAbandon
nConnected
oEffectiveAvailableAgents
oEffectiveIdleAgents
tContacting
tDialing
nOutbound