Override the DONE-button by script?!

Genesys Cloud Applications Scripts
1

We are currently building a script that allows to set/select a wrap-up code within the script. Also we added a button that ends the call.

At the moment after the call ends the ACW-timer starts running and will either terminate after the set time or will manually be terminated by the agent toggeling the [DONE] button.

Is there a possibility to override the [Done]-button through a script action?

Does anyone have any experience with a scrip function like this and can the [DONE] button be overridden / can be hidden at all?

Thank you for any helpful information.

2

Are there any ideas to this topic? Any information you can provide me would be greatly appreciated.

3

You can create your own buttons within the script, but you can't override parts of the standard UI.

4

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