Page Change with active Embedded chat

Genesys Cloud Web Chat
1

Our site will have a 1 to 1 support chat and my question is:

When active, is it possible with PureChat to navigate a website and still retain the Embedded chat while talking to an advisor?

Thank you in advance for any advice and support.

2

No. It isn't currently possible to reconnect to a chat session if the embedded iframe is destroyed (by navigation, refresh, or any explicit action on the iframe).

3

Hi Tim,
is there anything planned in this direction. Because our customer wants to have that too.

Regards,
Sven

4

See the other thread: https://developer.mypurecloud.com/forum/t/chat-reload-page/993/2?u=tim.smith

5