Parsing transcription data into a Business Friendly format

Analytics and Reporting
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I have a customer who has the call transcription data in JSON format - queried via the API. However they are seeking some assistance with the parsing/conversion of the transcripts into a business-friendly format.

They are looking to display the conversation details in sequence and context similar to their front-end UI (developed in PowerBI), as unfortunately the S3 link they have provided to their users takes a while to load hence why we’re trying to reproduce the conversation within our reporting portal and the need for the “business friendly” format.

Any guidance appreciated :slight_smile:

2

Hi Sally,
This might help. It provides an example transcript and a breakdown of the fields in the JSON
https://developer.genesys.cloud/analyticsdatamanagement/speechtextanalytics/transcript-url

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