Passing screenpop info from Embeddable framework to Service now

Genesys Cloud Integrations Embeddable Framework
1

Hi Team ,

Need guidance with Embeddable framework. We embedded the framework with Service now , able to achieve the basic functionalities but stuck with screen pop.

How to pass the screen pop information coming for an inbound call in the framework to the service now ?

We can see the info the console logs and in the conversation API.

Thanks in Advance.

MJD

2

Hi @MaheshwarJD, Can you please let me know the procedure of how you have embedded the framework(Genesys CLoud Embeddable framework) within servicenow.

Thanks in advance!

3

Hi Mahesh ,

Are you facing any issues while embedding ? Can you provide some info on what exactly you are looking for ?

Thanks
MaheshwarJD

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