Passing web messaging transcript to third party crm

[garimabalodi]

Hi Dev Forum ,

Is there a way that we can pass the entire web messaging transcript to a third-party like service now ?

Our client has an API based integration via data actions to service now (They are not using any sort of connector or embeddable framework for integration ).

Is it possible to send the web messaging transcript to some field in service now out-of-the box (without needing the agent to copy -paste it himself ).

Regards

Garima.

[Angelo_Cicchitto]

Hi - yes, and this is provided by Embeddable Client for Salesforce integrations.
See here > Map interaction attributes to Salesforce activity fields - Genesys Cloud Resource Center

[garimabalodi]

Hi Angelo ,

We are simply doing a data action based integration to service now and not using the connector (so service now and genesys cloud are opened in two separate tabs . )

Is it possible to send trancripts in this scenario ?

Regards
Garima.