Patch Scored Agent for Waiting Interaction

[Nils_Schmidt]

Hello together,

I am trying to delete the scored agent of an conversation with: PATCH /api/v2/routing/conversations/{conversationId}.

{
"requestScoredAgents":
[]
}

The interaction is waiting in a queue with configured Preferred Agent Routing.
But each time i get the following Error message:

{
"message": "Conversation does not have a routing rule configured. Cannot update scored agents.",
"code": "bad.request",
"status": 400,
"messageWithParams": "Conversation does not have a routing rule configured. Cannot update scored agents.",
"messageParams": {},
"contextId": "2221495d-348f-4239-8741-96bfeea21a36",
"details": [],
"errors": []
}

I also tried just to change the scored agent but it also fails.
Does somebody have an idea why this fails each time?

Thank you for your help!

Best Regards, Nils

[Jerome.Saint-Marc]

Hello,

I don't think that updating scored agents is supported at this time.
The description of the PATCH /api/v2/routing/conversations/{conversationId} only mentions skillIds, languageId and priority:
"Update attributes of an in-queue conversation. Returns an object indicating the updated values of all settable attributes.
Supported attributes: skillIds, languageId, and priority."

Regards,