Using Pega CRM integration instead of Salesforce or Zendesk. I am looking to integrate PureCloud with Pega CRM, so far the integration has not gone well. Anyone have information on this type of integration?
Robert,
there is actually an AppFoundry offer for a Pega integration using the embeddable framework that is currently in progress. I would expect it to be available somewhere around the beginning of July. If you still wish to continue with building your own using the framework, we could likely help if there are more pointed/direct questions that you might have.
Absolutely, this would be a life saver. Can I be part of your beta, please. Can you point me to where I can view the integration.
THANKS!!
There isn't going to be a beta. it is an offer being produced by Softphone. The listing in AppFoundry will go live at the same time the integration is available. You'll be able to see screenshots and read their documentation through the appfoundry listing. I believe (but am not 100% on this part) that it will be available as a free trial offer.
You can view several of the other Softphone integrations in the AppFoundry today; I expect this one will look largely similar, only within Pega instead of MS Dynamics, Oracle Service Cloud, etc. https://appfoundry.genesys.com/filter/genesyscloud (just search "softphone", and you'll see several of their other offers)
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