Permissions assigned and yet not allowed and not checked

[RomanSmoll]

Recording APIs - 403 Error

Team, I am trying to get chat transcripts using RecordingApi.get_conversation_recordings(convId). Getting '403'. Please note that I am able to get successful responses from other APIs (Analytics, Conversations) for the client Ids used. Is there a different client ID/Secret Code needed for calling RecordingAPI? Or could it be something I would have missed in my process? PureCloudPlatformClientV2.rest.ApiException: (403) Reason: Forbidden HTTP response body: {"status":403,"code":"recording.rec…

Hello
The link above is the reference to hte same question that I have

I am trying to pick up the data for days of since Jan1. 2020 till end of 2021
I have executed the code that is supposed to pick up the recordings too

But I get the error that the recording.recording.view.permission.check.failed

• I wen to admin, assigned myself an extra role -> Developper.
• Went to apps and permissions of admin section and enabled all the permissions for that user regarding the recordings.
• I also checked that the master admin that is also assigned has those permissions already!
• finally the code executes just fine for the last months of 2020 but the 01,02-06 of 2020 have permissions not checked.

How is that possible ?

Additional info:
Login -> client Credentials
env- Node

With best regards,
Roman

[tim.smith]

Please open a case with Genesys Cloud Care to investigate permissions issues. Customer-specific configurations cannot be investigated in this public setting.

[RomanSmoll]

Hello

I m not sure we are talking about customer permissions here.
The generation has no issues to treat the last months of 2020 no problem
But for earlier months there is an error

Can you specify here what can it be related to ?
for example:

• the data cannot be extracted for more than N months from this day or
• there are some additional layers of protection that can be applied

With best regards,
Roman

[tim.smith]

If you've configured your user with the correct permissions, it should work. I have no ability to access any of your org's data though, so I have no ability to investigate any reports of permissions not working as expected. You'll have to contact Genesys Cloud Care to investigate what's happening with your data; they have more access than I do.

[RomanSmoll]

Hello Again Tim

Thank you for the reply !
I was wondering...maybe it is related to the fact that the data is stored for that particular customer for the period of 1,5 years rather than 3 years or 2.. I believe that this is an option the customer opts for, right ?

In the interactions tab of the customer , every conversation prior to 18 months from now fails to load or has no data. and anything between today and today-18 months works splendidly.

Is there a way I can check this info somewhere ?
WIth best regards,
Roman

[RomanSmoll]

And Hello again

I have just talked on the phone with GENESYS support over the phone..
They told me that in fact the data is stored for 558 days or smth like that before getting archived.

This matches what we see when extracting the data or checking it in the interactions tab -> no possibility to open and check the data.

So I would like confirm with you if that is the case, and then if there is a way to check whether the data is archived or dumped for one particular customer?

Thank you in advance, Roman

[tim.smith]

Please continue to work with Care to investigate the permissions errors. I have no ability to access any of your org's data.