Permitted Media & Role Columns being removed from Data Exports

Category: API

Summary: Reporting Exports removing support for exporting agent roles and permitted media types based on permissions

On December 22, 2020, Genesys will remove support for exporting the following columns:

  • QUEUE_AGENT_DETAIL_VIEW

    • queue_agent_view_permitted_media_types
  • AGENT_EVALUATION_SUMMARY_VIEW

    • agent_evaluations_view_permitted_media_types
  • AGENT_PERFORMANCE_SUMMARY_VIEW

    • agent_performance_view_permitted_media_types
    • agent_performance_view_role
  • AGENT_PERFORMANCE_DETAIL_VIEW

    • agent_performance_view_role
  • AGENT_STATUS_SUMMARY_VIEW

    • agent_status_view_permitted_media_types

Context: The motivation for the change is to improve performance of reporting exports. Additionally, this data is realtime in nature and for historical exports, it may not reflect the permission and role details that existed at the time. It is however also unlikely to change frequently, so exporting it regularly does not provide any additional information.

Impact: Customers will not be able to request permitted media type and role columns in agent exports

Date of Change: Dec 22nd, 2020.

Impacted API's :

  • /api/v2/analytics/reporting/exports

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