Pickup a conversation

Platform API
1

Hi,
I would like to automatically pick up an interaction of a specific user.
I try to "PATCH" the participant at /api/v2/conversations/{{conversationId}}/participants/{{participantId}} with the following object:

{ "state": "CONNECTED" }

I get a response status 202 Accepted with the result the interaction state is not changed.

I'm connected to the API with an user/client authentication (connected as "myself"), a call is alerting on PureCloud interface.
Why I get this response status and why the conversation is not picked up by the user. Is it related to the fact I'm also connected to PureCloud web interface while doing this test?

2

Hi Laurent,

The response 202 Accepted is letting you know that PureCloud received the request and is processing it. You can subscribe to v2.users.{id}.conversations.calls topic to get conversation updates, or you can poll GET /api/v2/conversations/calls/{id}

For more information about notifications see: https://developer.mypurecloud.com/api/rest/v2/notifications/notification_service.html

3