Platform API DataAction is failing for some calls but there is no correlationID

Data Actions
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For some of the interactions custom dataaction to Platform API "/api/v2/analytics/queues/observations/query" is either timed out or failed to respond so the output has no data or null for metrics oActiveUsers, oUserPresences. Genesys Care needs correlationID but for voice DataAction document says the variable mapping can not be done. Is there an article that explains how to capture correlationID that is required for Genesy Care to trace and troubleshoot ?

from Genesys help article Call Data action - Genesys Cloud Resource Center

" Note: Click the arrow next to Success Outputs and expand or collapse the list of variables."

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Hi @bhanud

Please continue to work with Genesys Care on this, since we can't investigate customer data in this forum.
Normally the correlationID in the response from the API. If it's not there, you can also get it from network logs.

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