Play a prompt to agent before Return To Agent in a Secure Flow

Genesys Cloud Applications Architect
1

I have a Secure Call Flow that is set up to be initiated by agent and return to agent once complete. However, the flow can take a while to complete and the agent can easily miss the browser notification for customer has completed secure flow.

Is there a way to set up an audio prompt to be played back to the agent just before Return To Agent in a Secure Flow?

Thanks.

2

You could build a local desktop app to listen for conversation notifications and play a sound on the computer when you detect that a caller has reconnected with the agent. Additionally, you can request product features and share your use case at https://genesyscloud.ideas.aha.io/.

3

I attempted to add "Set Whisper Audio" to before "Return To Agent" and have set the Queue to play whisper audio to all agents, but not hearing anything. Is this a viable option and I'm just missing something?
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4

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