Play audible tone to agent when Secure IVR finished

Genesys Cloud Applications Architect
1

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When a Secure IVR has completed, a notification is displayed to agent, However, the agent's browser could be minimized,

is there a way to play an audio tone to an agent ? so that agent knows the customer has finished the Secure IVR, and then talk to customer.

2

I'm not aware of any way to customize that. You can request new features and share your use case at https://purecloud.ideas.aha.io/ideas/CLPLA-I-953.

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