Policy for not recording outbound calls

1

Hi team,

Is there a way to not record outbound calls which are not made from "On behalf on queue" and directly dialed from the phone icon , we already have a policy in place which is [Delete Recording unless another Policy exists].
Even though this policy exists , the outbound calls which are made directly without on behalf of queue are recorded.
Could you please help.

2

Hello,

For questions related to base product features and configuration, please post on the Genesys Cloud Community forum.
If you think the feature is not behaving properly, you can open cases with Genesys Cloud Customer Care.

The Genesys Cloud Developer forum is specific to API usage and customizations.

Regards,

3

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