Hello
I've seen the POST /api/v2/quality/surveys/scoring endpoint, and I could not guess any use case for it, as it does not have any parameter to link it to any conversation.
So, what is that endpoint for?
Tim explains the flow over here but it requires you know the survey URL to begin with which is itself a challenge.
Yeah, I had already seen how to do it using the survey URL and the methods GET/POST /api/v2/quality/surveys/scorable. What I am asking is what is POST /api/v2/quality/surveys/scoring for. Why does it exist? I do not know what it does.
Hi
We use scorable in a flow to use DTMF on a voice call to update a survey, but like you I'm not sure what scoring a survey with no reference to an interaction is for.
We would love to be able to trigger a survey for interactions that haven't connected to an agent, but after many hours looking automation and all sorts this is not possible. It would be ideal following bot flows, self serve, etc.
I've dug up an answer that it's used to preview the score. Submit the form and the scoring per the request schema and it will return the score without saving any information anywhere. I've asked the surveys team to document this functionality.
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