Post WebChat Survey

[charaf_ed]

Hello,

We are integrating Genesys Widget V2 for our customer and I would like to know if the post chat survey is something that we can handle natively inPureCloud (e.g. Webchat flow, script..) ?

Thank you for your support.

Regards,

Charaf

[tim.smith]

You can find more information about creating web surveys, survey flows, and survey policies on the Resource Center: https://help.mypurecloud.com/articles/about-web-surveys/

[charaf_ed]

Hello,

I have created a web form as described in the following link : https://help.mypurecloud.com/articles/create-a-web-survey-form/

In the policies section, I would like to deploy and determine how PureCloud will send the survey to cutomers for webchat.

After selecting the web survey created already, I need to specify a domain. So this assumes that PureCloud handles ACD (email) routing, which is not the case of our case. Emails are managed by another application.

In this case, how can I use Survey for webchat ? would it be possible to send the survey link to the customer after webchat interactions ends ?
If I can generate this link I can send it by email after using our third party application.

Any ideas ?

Regards,

[tim.smith]

Questions about general configuration tasks are better suited for the Genesys Cloud Community Forum.