Preferred agent routing

1

Hi Team,

We're trying to find the following fields via API so we can pull the data into our datalake/Foresight. We need it in order to analyze the success rate of Preferred Agent Routing. The field names are listed below -
Preferred Requested %
Preferred Used %

Thanks in advance.

2

Hi Team,

Can anyone please help me with the above query?

Thanks in advance

3

Can anyone please help me on this query?

4

Hi Pooja_R_IT,

Check out Professional Services | Contact Center Services | Genesys for specific help to your problem.

5

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