Hi there, we are having a problem with the presence API here: presencedefinitions.
With the recent changes to division-aware secondary statuses, we noticed that presencedefinitions that are assigned to a specific division are not retrieved when calling the API method mentioned above. There is no parameter to specify a division and it will only retrieve presence definitions that are marked for all divisions.
We found a preview API that has a parameter for the divisionId that looks like it will do what we want but it is not generally available. Is there a timeline for when we can expect this API to be available?
https://developer.genesys.cloud/platform/preview-apis#get-api-v2-presence-definitions
Thanks,
Chris