Presence Conflict

[Jeffr]

I am using the PresenceAPI to set the users presence, when I set them ON_QUEUE I often get there presence set as BUSY and a 409 error :

body: Object
code: "presenceservice.conflict"
contextId: "7d70081b-bf20-4ea7-9106-ad305276faa3"
details: [] (0)
errors: [] (0)
message: "A previous update request has not yet completed"
messageParams: {}
status: 409

There seems no rhyme or reason as regardless of how long I wait between changing the presence.

Thoughts?

[Jerome.Saint-Marc]

Hello,

Please open a ticket with Genesys Cloud Customer Care to investigate.
We can't investigate/do not have access to customer data from this forum.

Regards,