Preview Calls - AMD

Genesys Cloud Applications
1

I see that you can configure Answering Machine Detection using Call Analysis Responses for every type of dialer except preview calls.

Is there some other way to flag/know if a preview dialer call hit an answering machine / voicemail in any reporting, api calls, conversation log, etc?

2

Hello,

I would suggest raising your question in the Genesys Cloud Community Forum. The Community forum focuses on configuration and use of the Genesys Cloud native capabilities.
The Developer forum is focused on customization using our API & SDKs.

Regards,

3

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