Primary presence is different from the aggregate value (/api/v2/analytics/users/details/query)

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1

Hi,

Counting the number of responses according to the primary presence is different from the aggregate value. I was wondering if someone can shed some light on this.

Request
Request728×498 30.1 KB

response-1
response-1887×731 66.8 KB
response-2
response-2898×733 48.9 KB

2

If the interval in which you're tabulating data is different, you could get different results. If that's not it, please open a case with PureCloud Care to investigate. Customer-specific data cannot be investigated via the dev forum.

3

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