Is it possible to set up priority routing in web messaging through Salesforce data actions by checking the client's email?
For example, we are taking a client's email via a slot provided by a digital bot flow, can we then have a data action on the inbound message flow that checks that email for a certain tag in Salesforce and puts the client to the front of the queue if it matches?
I am fairly new to JSON so not sure where to start with this.
Thanks in advance!