Problem in Guest Chat APIs

[Falcon]

Hello,

I have a problem, when I start a Guest chat Api the interaction that starts does not allow me to respond. It only happens occasionally, but I can't find why it happens.
I attach an image.

[John_Carnell]

Hi Alejandro,

This looks like a bug. Could you please open a ticket with our CARE support group.

Thanks,
John Carnell

[Falcon]

OK,
but, What is that group? How do i find it?

[John_Carnell]

Hi Alejandro,

Here is the link our customer care portal? https://genesyspartner.force.com/customercare/GenesysCommunityLogin

Thanks,
John Carnell

[Falcon]

OK thank you very much

[John_Carnell]

Hi Alejandro,

Here are more details about our customer care support process. https://help.mypurecloud.com/articles/contact-genesys-cloud-care/

Thanks,
John