Problem - Transfer to Flow

[Ana_Laia]

Hi everyone,

I have a problem when I execute a in-bound flow with a "Transfer to Flow" data action.

When I put this action on a certain places of flow it transfers to flow the correctly.
However, when I move the action to other places I hear the "Pre-Transfer Audio" prompt and I do not hear anything else as well as the system don't disconnect the call.

If I place the action #64 before action # 34 it transfer without any problem.

If I place the action after action # 34 I hear the "Pre-Transfer Audio" and nothing more.

Additionally, I have "Event Handling" configured to disconnect the call if any error occur, thus I would hear the "Pre-handling audio" and the call would be disconnected.

Can you help me to figure out what's happening?

Thank you in advance.

Best regards,
Ana Laia

[Ana_Laia]

Update:

I did some tests and I came to the following conclusion:

If I use a different data action, it successfully transfer to the next flow, without any problem. The problem only happens when I use this specific data action.

Please note that this data action takes the success path, so there's no error when it's executed.

Hope this helps...