Receiving "Participant Not Found" error messages in conjunction with widget will not disconnect the call based on a request from an outside application. Users can select the hang-up button on the embedded client to disconnect this interaction but the request from the external application that interacts with the client is not always able to send the hang-up command or the client is not receiving the request.
For issues with work done by Genesys Professional Services, please contact your PS account representative. If you need assistance getting in touch with someone, let me know and I can have someone contact you.
If this is just the standard off the shelf embeddable client, you may open a case with Genesys Cloud Care for assistance with it.
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