Programmatically Log Off Agent via API

[agilio]

Logoff an agent via the API

is there way to logoff the agent via the API. e.g, when the agent left the work (lock the computer) , or without logoff. we'd create a webpage with a list of agent's name, logoff an agent from Contact Centre when we click on the agent's name. not sure which API to use for logoff the agent. thanks Yuezhong

@Tim is this possible yet?

[Jerome.Saint-Marc]

Hello,

This has not changed.
I mean there is no public/documented Platform API endpoint that will log off agent in a single API request.

I can only suggest to request a new feature and share your use case at https://genesyscloud.ideas.aha.io/

Although I have not tried it in different configurations, I think you would at least need to trigger the following:

• update user's presence to offline PATCH /api/v2/users/{userId}/presences/purecloud
• delete associated station with the user DELETE /api/v2/users/{userId}/station/associatedstation
• delete auth tokens for the user DELETE /api/v2/tokens/{userId}

I can't say for sure if the list is exhaustive - but it is possibly enough (not sure about different types of phones - I tried with a WebRTC phone associated to the user).

Regards,