PureCloud Data Source and Zendesk

Data Actions
1

Hi,

Can anyone who manage to setup the integration in between Zendesk & PureCloud Data Source advice me how to configure it?

I would like to get the contact detail based on phone number from either Zendesk or Sales and instruct Call flow for the next action.

Thanks & regards,

Johnson

2

Sorry, typo error. I refer to PureCloud Data Action

3

I don't know anything about Zendesk's APIs, but if they have a REST API that uses JSON, you should be able to read their API documentation and configure a data action for it. Here's the docs on data actions: https://help.mypurecloud.com/articles/about-purecloud-data-actions-integration/

4

Hi Johnson,

The resource center has documentation on how to setup zendesk data actions. Take a look and let us know if you still have questions or issues.

--Jason

5

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