Queries Evaluations Endpoint /api/v2/quality/evaluations/query related timestamps not matching with completion date in Genesys UI.
We tried to use releaseDate, changedDate and revisionCreatedDate returned by the API. But none of the timestamps are matching with completed timestamp in Genesys UI. Could someone dig into this issue
Hi Team,
Opened a case with Genesys and below is the response.
**
"api/v2/quality/evaluations/query" will not provide the exact submitted time, which is where the timestamps in our UI come from.
**
We should use "/api/v2/quality/conversations/{conversationId}/evaluations/{evaluationId}?expand=versionHistory" You can notate the "version" provided by the API in the response to get the order as well as using the "/api/v2/quality/conversations/{conversationId}/evaluations/{evaluationId}" API along with expanding version history to get the exact time each evaluation was submitted for the conversation
Below is the json response for "/api/v2/quality/conversations/{conversationId}/evaluations/{evaluationId}?expand=versionHistory"