Related to Queue performance report if segment end date for session is null. Is it getting counted for displaying noffered in report?
Hi @GenesysCommunity @Becky_Powell @Jerome.Saint-Marc @crespino @Zachary_Hinkle @Ebenezer_Osei @John_Carnell @Jason_Mathison @jon.vansteen @Eos_Rios
Could someone reply?
nOffered has nothing to do with the segment end date. Per these docs (https://developer.genesys.cloud/analyticsdatamanagement/analytics/metrics#conversation-aggregate-metrics) nOffered is the number of interactions offered to a queue by an ACD.
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