Question about Transfer to Flow

Genesys Cloud Applications Architect
1

Hello everyone,

I have a question about Transfer to Flow
When I use this action, the transfer takes a long time and our customers are waiting a few seconds without any audio in the interaction

is there any way to add a hold audio while transfer to flow is running?

thanks

2

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.