I received the following question from a customer. Any insight you can provide would be greatly appreciated.
I have a question about loading the embedded dialer in the iframe. Our use case is that the rep is using the embedded dialer in the iframe within Betti (customer's CRM). When they cross-sell a consumer on additional SR work, they will open up a separate SR application and submit the new SR. Since we need to call secure pause for this 2nd application, we are also embedding the framework in that second app.
When the embedded framework is loaded into the second app, it drops the call from the Betti (customer's CRM) application.
Is there a directive we can add to the URL or an app setting we can set to not have it drop the current interaction?