Queue Settings > Canned response

[Basilio_Jr_Guevarra]

We are planning to restructure our canned response and assign them to queues(for restriction purposes). We have a a lot of queue's and wondering if we can use a script to easily update the queues through CLI or Javascript. Any pointers would be great.

[jacobshaw]

Hi @Basilio_Jr_Guevarra
While searching for an API resource that meets this need, I found this previous thread. Looks like the addition of the canned response configuration via queue is recent, so the API is still in the process of being updated to reflect that change.

Cant update canned response settings with Queue PUT

Hi all, has anyone tried to use the PUT operation on the queue? It worked well previously but Genesys recently added canned response settings to queues and now my PUT operation deletes it. i checked the UI, the API handles it with the PUT, something like this: cannedResponseLibraries: {mode: "None", libraryIds: []} Now i tried to the JAVA SDK and there is no such set operation to configure this in the PUT. it should be something like "setCannedResponseLibraries" but there is nothing like that …

[Basilio_Jr_Guevarra]

Thanks Jacob, I will keep an eye on it.