Recieve message from agent using api

[ayoub]

I'm able to send a message from a customer to an agent using the web messaging guest api, now I want to receive using api the message that agent to the customer

[chad.hansen]

Hi ayoub,

With a configured session and active websocket connection, you should see outbound messages arrive as detailed here. You can also retrieve message history through a separate action

[Kaviya_V]

Hi Ayoub,

Could you please share the API which used to send the message from Customer to Agent?

Thanks,
Kaviya

[ayoub]

hello Kaviya_V
there is no specefic API; all you have to do is to use the guest api web messenger to communicate with an agent