In PureConnect, we are able to record attendant audio files via the TUI.
George Ganahl explains how this works in this old community thread - PureConnect - Genesys.
The KB article doesn't appear to be accessible anymore.
Is there a way to mimic this in PureCloud using a bot flow or inbound flow?
Almost all of our customers utilize this feature on a near-daily basis to update announcements (.wav files) that are configured in their attendant profile.
We're expected to have the same functionality or a similar alternative with our transition to the cloud.
We basically need to offer our customers a way to record a new audio file that can quickly (and automagically) update an existing prompt.
Any ideas?
Thanks!
Brandon