Record Outbound call with option require user consent

1

Hello,

In the legal framework of the GPDR, we are obliged to use recording with the "Enable Participant Recording" on the architect, via the activation of the 'Require user consent before recording' option of our trunk.

Our problem is that this does not take into account the recordings of outgoing calls. (manual / script)

What is the trick to recording all outgoing calls with the "Require user consent before recording" option?

We will remove unnecessary calls with a policy.

Thank you for your help,

1 Like
2

We have a similar requirement where we need to record outbound calls too .
You could try creating outbound campaign , if that solves your purpose .
In my case the requirement is for outbound calls made by agent on behalf of queue .

Regards
Garima.

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