Recording audio with specific settings

1

Hello,

I want to record a call and I would like the audio to be in PCM_SIGNED 16bit 8kHz format, but I could not found where to set the appropriate settings.

Also, does Genesys accept this particular format for recording?

Thank you!

2

Hi,

The Community Forum is the best place to go for setup and configuration related questions.
This forum deals mostly with APIs and customizations.

3

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