A new WFM Historical Adherence request API is now available. This new API endpoint provides developers a way to make historical agent schedule adherence requests in bulk. Developers can now request adherence for multiple management units and/or date ranges in a single request, in up to 6 groupings. There is also no limit to being able to include exceptions in the response. The main benefit to the consumer is the ability to make a single historical adherence request instead of multiple requests. On the service side, this allows us to optimize our data retrieval requests allowing us to process and calculate adherence faster and more efficiently. See Genesys Cloud Developer Center for more information about this new resource.
This new endpoint provides more historical adherence data in a single request in a more efficient manner.
This is a new resource; there is no change impact.
Date of Change