Description:
Genesys Cloud is transitioning to a new billing system. As a result, the Partner Billing Usage API will be replaced. We are taking this opportunity to future-proof the API for a better customer experience.
You are impacted if this use cases apply to you:
- You are a Genesys Cloud partner using the Partner Billing Usage API to monitor customer usage and generate invoices based on the API data.
Prepare for change. Ensure that your development and operational teams are prepared to adapt to the new billing infrastructure.
The End Points, Example Outputs and Schema are now available for end users to review and plan for development work. The API will be replaced on August 1st 2025, so it is important to pre-plan the work required. End-Users will be able to connect to a Development version from 1st May 2025.
Genesys Partner Billing Usage API Future State Schema and End Points 4 April 2025.pdf (357.3 KB)
We will stay in touch with you throughout the next few months, explaining new milestones and calls to action as necessary for you to complete the development work.
(Please direct any additional questions or requests for information to your CSM)
Change Category:
API
Change Context:
The Partner Billing Usage API is intended for Genesys Partner companies to create systems for customer billing of Genesys Cloud users, devices and resources, and AppFoundry applications. The replacement of the Billing System requires us to replace the API.
The new API will have a much richer data set for consumers to see their contracts, subscriptions, rate plans, invoices, quantity commits, balances, drawdown units and overages by billing period all in the same API.
Change Impact:
Customers and Partners consuming the API will need to cut-over to a replacement API by August 1st 2025, in order to continue customer billings.
The API will be functioning and ready for customer development by May 1st, allowing for 90 days to make the change. We want to provide as much information as early as possible for you to plan the development work.
Date of Change:
01 August 2025
Impacted APIs
Old API
Partner Billing Usage API: /api/v2/billing/trusteebillingoverview/{trustorOrgId}
Partner Billing Usage API
Replaced by:
Genesys Partner Billing Usage API Future State Schema and End Points 4 April 2025.pdf (357.3 KB)
References
[GTCPW-135]