Removal of leftover Knowledge Workbench V1 Associated APIs

Announcements
1

Description

This removal is the last step in the deprecation of Knowledge Workbench V1 Associated APIs, and references the previous announcements:
Dark Hours and Removal of Knowledge Workbench V1 Associated APIs

The dark hour will end at 30/Apr/2025, and the 4 remaining endpoint will be removed and replaced by Knowledge workbench V2 associated APIs.
This removal does not affect any customers.
See also the full list of past feature deprecation announcement of Knowledge workbench V1: Deprecation of Knowledge workbench V1 associated APIs 1:

Change Category

API

Change Context

Genesys' strategic decision is to use Knowledge v2 instead of Knowledge v1 and migrate all the Knowledge v1 customer to use Knowledge v2 as it provides the latest version of Knowledge capabilities.
As of now all the Knowledge v1 customers already migrated to use Knowledge v2.

Change Impact

None, since there is no traffic on these endpoints.

Date of Change

30 Apr 2025

Impacted APIs

Knowledge v1 documents:

  • [REMOVAL] api/v2/knowledge/knowledgebases/{knowledgeBaseId}/languages/{languageCode}/documents/{documentId}
    (replaced by: api/v2/knowledge/knowledgebases/{knowledgeBaseId}/documents/{documentId})
  • [REMOVAL] api/v2/knowledge/knowledgebases/{knowledgeBaseId}/languages/{languageCode}/documents
    (replaced by: api/v2/knowledge/knowledgebases/{knowledgeBaseId}/documents)

Knowledge v1 categories:

  • [REMOVAL] api/v2/knowledge/knowledgebases/{knowledgeBaseId}/languages/{languageCode}/categories (replaced by: api/v2/knowledge/knowledgebases/{knowledgeBaseId}/categories)
  • [REMOVAL] api/v2/knowledge/knowledgebases/{knowledgeBaseId}/languages/{languageCode}/categories/{categoryId} (replaced by: api/v2/knowledge/knowledgebases/{knowledgeBaseId}/categories/{categoryId})

References

[GKC-5121]
[GKC-9556]
[AI-593]