Removing call from Inqueue flow

Genesys Cloud Applications Architect
1

Hi Team,

We have noticed that we dont have a way to remove a call from In Queue flow. We are trying to offer SMS option when caller are waiting for few number of seconds. When they opted, we have to disconnect their call. But Disconnecting it on In Queue flow or Common module adding the call to abandoned.

So we sent the call to a new Inbound flow and disconnecting their which is also not showing as Aban, does any one did this ? Need inputs

2

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