Report that shows agent didn't not answer interaction after alerting time out on a queue

Analytics and Reporting
1

Hi all,

I want to check how many time the agent is not repsonding to the interaction due to alerting time out. Is there a report that will give this information.

Regards,
Gaurav Kapoor

2

Reports are obsolete.

Just run POST /api/v2/analytics/conversations/aggregates/query looking for the metric tNotResponding by UserId with whatever additional filters matter to you or add that metric to any performance view (Agent performance, for example) although its called "Alerted, No Answer" on those.

3

Thank you Rios. That is helpful

4