Hi Team,
We have developed a webchat V2 for our client and deployed on their website but they are asking to setup a live assistance now. That means when we click on Live assistance the pop up should appear with webchat, Call back and call us options.
Is there a separate live assistance widget in Genesys Cloud?
Do we need to integrate all 3 modules(webchat, Callback and Call us) into live assistance widget?
Can we use all 3 functionalities in HTML file?
Do you have any example sites or code?
Please provide me the right direction to implement the Channel selector?
Thank you
Bharath